Contact OutSavvy

What can we help you with today?

Attending an Event

Need help with your event tickets?

Organising an Event

Need help with your event on OutSavvy?

Other

Issue with payments or your account?

Can't find my ticket

Question about an event

Issue buying/registering

Requesting a refund

Unresponsive event organiser

Registering an account

Help setting up event

Login/account issues

Cancelling an event

Unrecognised payment

Delete my account

Login issue

Issue not listed

Can't find a ticket you have purchased on OutSavvy?

If you have purchased a ticket on OutSavvy that you can't find there are a few things you can do.

Firstly, check the email account you purchased your tickets with and search for 'OutSavvy'. Check your junk folder as well in case your tickets are there.

Secondly, if you registered with an account, login with your OutSavvy account details and look for your tickets in the My Tickets page.

Lastly, if you still can't find your tickets go to the event page on OutSavvy and use the Contact Organiser form and let them know you need your tickets resent.

Support articles:

Buying tickets support section

Have a question about an event on OutSavvy?

If you have a question about an event on OutSavvy you may be able to find the answer on the event page such as event details, entry time etc. If you still require extra information about the event please use the Contact Organiser button on the event page or on your ticket to get in touch with the organiser.

Support articles:

Contacting the event organiser

Have a problem buying/registering?

If you're unable to purchase a ticket or register, there are a few things to check. Ensure that your personal details are correct before you try to buy tickets including the details on your card. You can also clear your browser's cache and cookies or use a different web browser to complete your order. If you still can't purchase your ticket please contact us and give as many details of the issue as possible.

Support articles:

Buying tickets support section

Still need help?

Requesting a refund for an event?

OutSavvy events are non-refundable by default unless there has been a cancellation. If your event has been cancelled you will receive a refund from the event organiser or they will contact you with options. If the event organiser has a different refund policy on their event you will need to contact them directly using the Contact Organiser form found either on your ticket or the event page.

Support articles:

Refund/returning tickets

Event organiser not replying?

If you have contacted the event organiser using the Contact Organiser form and they have not replied please ensure your details are correct and that you have waited 2 working days for a reply. If you have still not had a response please contact us using the form below with details of your enquiry.

Support articles:

Contacting the event organiser

Still need help?

How can I register an account?

It is really easy to create a partner account on OutSavvy and start selling tickets instantly to your event! Just follow the link below to our partner portal, register your details and read our support section to help add your first event.

Register Partner Account >

Support articles:

Registering a partner account

Need help setting up an event?

You can find our full guide to setting up a new event on OutSavvy in the support section in our Partner Portal. Please find the link in the Support articles section. If you require more help please contact your account manager or fill in the Partner Contact Form on the Partner site.

Partner Contact Form >

Support articles:

Adding an event
Adding event dates
Adding event tickets

Having trouble logging in?

If you are having problems logging into your account there are a few things to try. Firstly, ensure you have the correct email address you registered with. Secondly, you can reset your password for your partner account here. If this doesn't work you can contact our partner account team here.

Partner Contact Form >

Support articles:

What if I forget my password?
What if I forget my username?

Need to cancel an event?

If you need to cancel an event you can find our guide to cancelling the event here. If you need further assistance you can contact our partner account team using the link below.

Partner Contact Form >

Support articles:

What if I need to cancel an event?

Have a unrecognised payment?

All payments on OutSavvy will appear on your statement as 'SQ *OUTSAVVY LTD'. If you have a payment on your statement from OutSavvy that you do not recongise please click the button below and use the form to contact us with as many details as you can provide.

Still need help?

Delete your account?

If you would like OutSavvy to delete your account, please browse to the following URL to remove your account and all associated data: https://www.outsavvy.com/mysavvy/deleteaccount

You can also delete your account on the app by selecting "Delete my account" on the profile page

Support articles:

How do I delete my OutSavvy account?

Still need help?

Having issues logging in?

If you are having problems logging into your account there are a few things to try. Firstly, ensure you have the correct email address you registered with if you registered an OutSavvy account. Secondly, you can reset your password for your OutSavvy account here. Thirdly, check if you logged in with your Facebook account and if so go to the Facebook account upgrade page here. If this doesn't work you can contact our support team below.

Support articles:

OutSavvy Account Support

Still need help?

Issue not listed?

If your issue isn't listed please refer to our Support pages where you might be able to find your answer. If you still can't find what you are looking for you can contact our support team using the contact form below.

Support articles:

OutSavvy Support Articles

Still need help?