As for any venue, the organiser can refuse the right of entry if it is thought the ticket holder is not behaving in an appropriate manner on arrival. Also, unfortunately from time to time, the organiser can refuse entry if you are late for a timed event (concert or play) or you arrive after a designated cut off time for venue entry.
If you feel that the reason for being barred entry was unreasonable, please contact the event organiser with as many details as you can.
You can find the contact link on the event organisers event page.
If you are still not satisfied, please contact OutSavvy on our contact page
here.